By Greg Burbach, president & CEO • Say “thank you” to your customers and your employees: Find ways to connect and give back to both of your key assets, and you’ll reap the rewards all year long. • Improve the client experience: Taking time to talk to clients, make personal phone calls and meet with

By Heather Vetter, Partner “Small frauds aren’t that important.” “My employees would never steal.” “If we had fraudsters, they would stand out like a sore thumb.” These are common answers from business owners about the question of potential fraud in their workplaces. In reality, that’s just not the truth. In fact, small- to medium-sized businesses