Things executives should do in the summer
May 13, 2019
By Greg Burbach, president & CEO • Say “thank you” to your customers and your employees: Find ways to connect and give back to both of your key assets, and you’ll reap the rewards all year long. • Improve the client experience: Taking time to talk to clients, make personal phone calls and meet with […]
Keeping your customers happy is the key to running a successful business
November 15, 2015
Disney, Ritz-Carlton, Amazon, any cable TV provider. When you think of these companies, what image comes to mind? More likely than not for these particular companies, it is the level of customer service they provide. These companies are known for their customer service, whether it is exceptional or appalling. They have earned their reputations over time as their customers spread the word about their experiences with these companies.