“Our experience with HK’s decision support service was very beneficial and definitely worth the investment. We’re great at being IT support and engineers, but we needed help with the business side of our operation. In a way, HK essentially became part of our company as they trained us on the more in-depth components of running a business.
Through the process, we shared everything about our company with HK, and they were never critical; they took the time to understand our business and suggested changes and improvements to our operations. Once we implemented those changes, they provided the accountability we needed to follow through on every step of the process in our timeline.
One of the biggest eye-openers was discovering the volume of labor spent on projects was not being adequately priced through our contracts with clients. HK helped make us aware of these discrepancies, and now we are putting more time into quoting our engagements to make sure the pricing matches the hours invested to ensure we still achieve our desired margin.
We would definitely recommend HK’s decision support service to other business owners. It all comes down to efficiency. When you’re involved in the daily operations, you don’t realize the inefficiencies you could have within your business. In the end, HK’s decision support team was able to provide real, actionable solutions to help us improve our processes and become more efficient and more profitable.”
Roger Tyson, Owner, TC Networks